These terms apply to every order placed through falahfit.com. Please read them before you buy; by placing an order you agree to them.
Who you are buying from
This shop trades as FalahFit. Our registered company name, company number and registered address will be published on this page before the shop opens for orders, and will appear on every invoice. Until then you can reach us at support@falahfit.com.
Prices
All prices are shown in pounds sterling and include any tax due. The price you see is the price you pay; delivery is added at checkout and shown before you confirm. We are not currently registered for VAT, so no VAT is charged.
How an order is made
Placing an order is an offer to buy. The contract between us begins when we send you an order confirmation by email. If we cannot fulfil an order — because a piece is no longer available, or a price was listed in error — we will tell you and refund you in full.
Delivery
Dispatch and delivery times, costs and destinations are set out on our shipping page and form part of these terms. Ready-to-wear pieces are dispatched within 2 working days; made-to-order tailoring is dispatched within 10 to 14 working days.
Returns and your right to cancel
You may return any unused item within 30 days of receiving it, as set out on our returns page. That is longer than the 14-day statutory right you have under UK and EU consumer law, which is unaffected by these terms.
Made-to-order tailoring and garments altered to your measurements are excluded from return unless they are faulty, because they are cut for one person. Candles that have been lit or whose seal is broken cannot be returned for hygiene reasons.
If something is wrong
If an item is faulty, damaged or not what you ordered, tell us within a reasonable time and we will repair, replace or refund it, and cover the postage both ways. Nothing here limits your legal rights.
Your data
How we handle your information is set out in our privacy policy.
Law and disputes
These terms are governed by the law of England and Wales. If you are unhappy with anything, please write to support@falahfit.com first — we will reply within one working day and we would far rather resolve it directly than have either of us take it further.
